Last updated: 28 May 2026

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At Steph Wilks Costumier, we are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, purchase products or services, visit our website, communicate through social media, or contact us directly.

 

 

1. Information We Collect

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We may collect personal information including:

• Your name

• Email address

• Phone number

• Postal or delivery address

• Billing and payment information

• Measurements and costume sizing information

• Order history and communication records

• Photos or videos you voluntarily provide for costume design or fitting purposes

• Website usage information through cookies or analytics tools

We only collect information that is necessary for our business activities and services.

 

 

2. How We Collect Information

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We may collect your information when you:

• Contact us through our website, email, phone, or social media

• Place an order or request a quote

• Subscribe to marketing communications

• Submit costume measurements or design requirements

• Participate in competitions, promotions, or surveys

• Interact with our website

We may also collect information from third-party providers such as payment processors, social media platforms, or courier services where necessary.

 

 

3. Why We Collect Your Information

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We collect and use your personal information to:

• Provide costume design, alteration, and production services

• Process payments and deliver orders

• Communicate about orders, fittings, or enquiries

• Improve our products and customer experience

• Send marketing communications (only where permitted by law)

• Maintain internal business records

• Meet our legal obligations

We will not use your personal information for unrelated purposes without your consent unless required or permitted by law.

 

 

4. Storage and Security

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We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Your information may be stored securely using:

• Password-protected devices

• Secure cloud-based systems

• Encrypted payment services

• Restricted staff access

While we take reasonable precautions, no online system can be guaranteed completely secure.

 

 

5. Sharing Your Information

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We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• Payment providers

• Courier and shipping companies

• Website hosting providers

• Accounting or business service providers

If any information is stored or processed outside New Zealand, we will take reasonable steps to ensure it receives comparable privacy protection in accordance with Principle 12 of the Privacy Act 2020.

 

 

6. Cookies and Website Analytics

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Our website may use cookies or analytics tools to improve website functionality and understand visitor behaviour.

Cookies may collect information such as:

• Browser type

• Device information

• Pages visited

• Time spent on the website

You can disable cookies through your browser settings, although some website features may not function correctly.

 

 

7. Marketing Communications

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We may send promotional emails, updates, or marketing content if you have subscribed or previously engaged with our business.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails, or

• Contacting us directly

 

 

8. Accessing or Correcting Your Information

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Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you

• Request correction of your information if it is inaccurate

To make a request, please contact us using the details below.

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We require proof of identity before releasing information.

 

 

 

9. Privacy Breaches

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If a privacy breach occurs that is likely to cause serious harm, we will comply with our obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.

 

 

10. Third-Party Links

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Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

 

 

11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any updates will be published on our website with the updated effective date.

 

 

12. Contact Us

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If you have any questions about this Privacy Policy or your personal information, please contact:

Steph Wilks Costumier
Christchurch, New Zealand
Email: stephwilks.costumier@gmail.com
Website: www.stephwilkscostumier.com